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Your rights and obligations as a Coastal Collective seller

[/ig_text][ig_divider div_border_width=”2″ div_border_style=”solid” div_border_color=”#E0DEDE” ][/ig_divider][/ig_column][/ig_row][ig_row width=”boxed” r_class=”none” t_class=”none” background=”none” solid_color_value=”#FFFFFF” solid_color_color=”#ffffff” gradient_color=”0% #FFFFFF,100% #000000″ gradient_direction=”vertical” repeat=”full” stretch=”none” position=”center center” paralax=”no” relative=”no” video_b=”no” v_mp4 border_width_value_=”0″ border_style=”solid” border_color=”#000″ div_padding_top=”30″ div_padding_bottom=”30″ div_padding_right=”30″ div_padding_left=”30″ ][ig_column span=”span12″][ig_accordion initial_open=”0″ multi_open=”yes” disabled_el=”no” ][ig_item_accordion heading=”Advertising Policy” disabled_el=”no” ]

We believe ads should help sellers grow their businesses and contribute to the overall member experience. Coastal Collective offers sellers multiple advertising channels to promote their listings. This Advertising Policy explains your rights and responsibilities when using Coastal Collective’s advertising services.

This policy is a part of our Terms of Use. By using any of Coastal Collective’s advertising services, you’re agreeing to this policy and our Terms of Use.

1. Promoted Listings

Sellers can advertise their products through Coastal Collective’s Promoted Listings tool. By promoting a listing (purchasing an “Ad”), a seller’s item can be prominently displayed on Coastal Collective’s website and mobile apps. Promoted Listings are displayed in users’ search results, based on the relevancy to the query, the quality of the listing and the bid associated with the listing.

A. Purchasing Ads

When you purchase an Ad, you understand and acknowledge that you are purchasing advertising on a cost-per-click (or “CPC”) basis and you are responsible for the payment for any clicks your Ad receives. This means that you will be charged each time your Ad is clicked, not simply when it is displayed. You may pause an ad campaign at any time, but you will still be responsible for any charges incurred prior to pausing your campaign. Coastal Collective will not grant any refunds for charges related to clicked Ads.

Coastal Collective uses a sealed bid generalized second-price auction system to determine the cost and placement of Ads. This means that Ad inventory is “auctioned off” at varying prices, depending on the demand. For example, if more Promoted Listings qualify for a particular search query, the auction price may also increase.

To purchase an Ad, you must enter a “bid.” A bid is the maximum amount of money you are willing to pay Coastal Collective if a buyer clicks on your Ad. Actual costs incurred will vary depending on the other participants in the auction. By entering a bid, you agree to pay any amount up to and including the bid amount for a click on your Ad. All bids must be made in United States dollars (USD).

For each Promoted Listing, you can manage your bidding manually or allow Coastal Collective’s automated-bidding tool to optimize your bid selection. You may change your selection at any time. The auto-bidding tool is designed to determine the optimal bid price that will deliver as many clicks as possible for a Promoted Listing, within a given budget. By utilizing auto-bidding, you understand and acknowledge that your bids may change at any time. You may, however, set a “max-CPC” or maximum bid for your listings, in which case the auto-bidding tool will never place a bid higher than your max-CPC.

You may also choose to use Coastal Collective’s Auto Promote feature, which allows you to automatically promote new listings as you add them to your shop. By using the Auto Promote feature, you understand and acknowledge that you will be enabling auto-bidding for each new listing.

B. Ad Budgets & Billing

You can set a budget to limit the amount you’re willing to pay Coastal Collective to promote all of your listings. A daily budget can be as low as $1 for your Promoted Listings. You will never be charged more than your daily budget.

Your Ad fees will appear on your Coastal Collective bill on a daily basis, along with other charges, such as listing fees. You can learn more about your Coastal Collective bill in our Fees & Payments Policy.

C. Disclaimers

Entering a bid does not constitute an obligation on Coastal Collective’s part to display an Ad, whether the bid is entered manually or through the auto-bidding tool. Coastal Collective does not guarantee that a displayed Ad will be clicked. Coastal Collective does not guarantee that if a user clicks on an Ad, the related listing will be sold.

Coastal Collective reserves the right to remove an Ad and the related listing for any violation of our Seller Policy or Terms of Use.

To learn more about how Promoted Listings work on Coastal Collective, please click here.

2. Shopping Engine Ads

Shopping engines are third party platforms that allow users to easily find and compare products from various online marketplaces and retailers. By enabling Shopping Engine Ads in your account, you grant Coastal Collective permission to promote your listings to different shopping engines (“Shopping Engine Ads”), in order to show your products to potential buyers that may not be searching on Coastal Collective. You may opt out of the Shopping Engine Ads program at any time by disabling the feature in your shop settings.

Coastal Collective’s network of participating shopping engines is subject to change at any time. Coastal Collective currently syndicates listings to a variety of channels. Some examples may include:

Google Shopping

Bing

ShopStyle

Polyvore

Facebook

Participation in the Shopping Engine Ads program is currently free for Coastal Collective sellers because Coastal Collective covers all fees charged by the shopping engines. Coastal Collective reserves the right to change the terms of this program at any time, but we will, of course, notify you of any changes.

Enabling Shopping Engine Ads in your account does not obligate Coastal Collective to promote your listings to shopping engines. Coastal Collective reserves the right to remove a Shopping Engine Ad and the related listing for any reason, including any violation of our Seller Policy or Terms of Use.

Shopping Engine Ads are also subject to the terms and policies set forth by each participating shopping engine, which may be different from Coastal Collective’s. You are responsible for complying with the terms and policies of the participating third party sites and you understand and acknowledge that, by failing to do so, your Shopping Engine Ad may be removed and you may be prohibited from participating in the Shopping Engine Ad program.

3. Related Policies

Ads may not include content that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. Please see our Intellectual Property Policy for more information. You are also responsible for ensuring that your ads comply with all applicable laws and regulations.

Coastal Collective reserves the right to reject or remove any ad for any reason, in our sole discretion, including ads that negatively affect our relationships with our members or partners.

[/ig_item_accordion][ig_item_accordion heading=”Wholesale Seller Policy” disabled_el=”no” ]

Coastal Collective Wholesale is a business-to-business platform that connects artists and designers with retail businesses. This Coastal Collective Wholesale Seller Policy explains your rights and responsibilities when using Coastal Collective Wholesale.

This policy is a part of our Terms of Use. By using Coastal Collective Wholesale as a seller, you’re agreeing to this policy and our Terms of Use.

Qualifying for Coastal Collective Wholesale

Transactions

Seller Terms

Integration with Coastal Collective.com

1. Qualifying for Coastal Collective Wholesale

Prospective sellers must apply and be approved by Coastal Collective to sell on the Coastal Collective Wholesale marketplace. Sellers are approved based on criteria such as brand identity, pricing, and the ability to scale their businesses in line with Coastal Collective’s values.

Coastal Collective reserves the right to approve or reject any application to join Coastal Collective Wholesale and to refuse service to anyone, for any reason, at any time.

2. Transactions

Completing Coastal Collective Wholesale orders or transactions outside the Coastal Collective Wholesale purchase order system is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms. All orders on Coastal Collective Wholesale must be placed through the Coastal Collective Wholesale purchase order system, unless you have entered into a written contractual agreement with Coastal Collective in connection with our Retail Partners. Please contact wholesalepartnerships@etsy.com for more information about off-site wholesale orders.

3. Seller Terms

Sellers agree with the following terms:

Fees: Sellers are required to pay a non-refundable $100 joining fee, which is added to your Coastal Collective bill upon your acceptance to Coastal Collective Wholesale. Sales made through Coastal Collective Wholesale will incur a 3.5% transaction fee (excluding taxes and shipping costs) paid to Coastal Collective. You may also incur a payment processing fee if a buyer pays with a credit or debit card – learn more about our Direct Checkout fees here. Joining fees and transaction fees will be added to your Coastal Collective Bill.

Purchase orders made by Retail Partners of Coastal Collective Wholesale will require a different transaction fee because they include agent services and marketing opportunities provided by Coastal Collective. As of November 9, 2015, the transaction fee for these purchase orders will be 10%. If you are selected to work with one of our Retail Partners, you will enter into a separate contractual agreement with Coastal Collective.

Pricing: Coastal Collective maintains a minimum margin requirement to meet industry standards and the expectations of our retailer community.

You agree that the wholesale price of your items will be at least 50% less than the retail price; and

You agree that the MSRP (Manufacturer’s Suggested Retail Price) of your items will match the existing retail price.

You agree to accurately and faithfully update the status of orders through the Coastal Collective Wholesale purchase order system (for example, as “Approved,” “Shipped,” or “Paid”). Failure to do so is considered fee avoidance and may result in the suspension or termination of your account and subject you to other collection mechanisms.

You agree not to use Coastal Collective’s features or tools to direct transactions off Coastal Collective Wholesale, or to circumvent or manipulate our fee structure, the billing process, or fees owed to Coastal Collective in any way.

All purchase orders initiated through Coastal Collective Wholesale must remain on Coastal Collective Wholesale.

You agree to allow buyers and Coastal Collective to contact you via phone, email, or Coastal Collective’s Conversations tool (“Convos”) regarding orders you receive. Not responding to inquiries from Coastal Collective within seven (7) calendar days may result in the suspension or termination of your account.

You agree only to sell items on Coastal Collective Wholesale that comply with Coastal Collective’s Seller Policy for the handmade category (vintage goods and craft supplies may not be sold on Coastal Collective Wholesale) and Coastal Collective’s Intellectual Property Policy.

You are solely responsible for collecting and remitting any and all taxes applicable to any sales you make on Coastal Collective Wholesale and for requesting and inspecting any documents required for taxes or tax exemptions from Buyers.

4. Integration with Coastal Collective.com

While the Coastal Collective Wholesale website is generally integrated with the Coastal Collective website (https://www.etsy.com), some sections are maintained separately to limit the information available to non-members of Coastal Collective Wholesale. Items listed for sale and wholesale prices posted on Coastal Collective Wholesale will not appear to users of the Coastal Collective website who are not users of Coastal Collective Wholesale.

[/ig_item_accordion][ig_item_accordion heading=”Handmade Policy” disabled_el=”no” ]

Everything listed in our Handmade category must be made or designed by you, the seller. You may hire employees to help run your business or outside help to assist in making your designs. If you hire employees, you must disclose each of their roles in your business. If you are using any outside help, you must be approved through our outside manufacturing review process. Be prepared to provide proof of how your items are made and who is making them. You may not resell items you did not make or design in the Handmade category.

This policy is a part of our Terms of Use. By listing items for sale in the “Handmade” category, you’re agreeing to this policy and our Terms of Use.

Everything listed in our Handmade category must adhere to our handmade principles of Authorship, Responsibility, and Transparency (A/R/T), which are further described below.

Sellers of handmade goods are expected to adhere to these principles regardless of the size of their businesses, which may range from a single person shop to a designer who partners with an outside manufacturer. An “outside manufacturer” is anyone with whom you partner to create your designs, including providers of any of the following services: printing, 3D-printing, casting, plating, engraving, cutting and sewing, assembling, and any other production-related process.

Authorship

“Authorship” means that the creation of your items begins with you.

We understand that authorship spans a wide range of creative expression. Keep in mind that people come to Coastal Collective for unique items that they cannot find anywhere else. What makes your items unique is your personal human touch in their design and creation.

In short, you must be designing or making your items (or both). Reselling is not allowed in the Handmade category.

To demonstrate authorship, be prepared to tell us:

The process of how your items are made

What workspace, tools, and equipment you use

And, if you are partnering with an outside manufacturer for production of your items (these items can only be listed after approval; please apply here), be prepared to also tell us:

How you have grown and developed your business

What kind of expertise you bring to your business

How you developed the original concept behind your designs

Your pre-production design process

The stages of your design and prototype process

Responsibility

“Responsibility” means that you, the seller, are invested and knowledgeable about the production of your items. Whether working with in-house helpers (that should be added to your About page here) or outside manufacturing partners (apply here), this includes taking the necessary steps to ensure that others you work with understand and are able to realize your vision, design, and level of quality.

To demonstrate responsibility, be prepared to tell us:

Who is involved in the making of your items and the running of your Coastal Collective shop and what their roles are

How you communicate and collaborate with the people who help you run your shop

And, if you are partnering with an outside manufacturer for production (please apply here), be prepared to also tell us:

Why you chose your manufacturer and how long you have worked together

How your manufacturer produces your designs, including the people and process involved in the production

What specialized equipment or expertise your manufacturer uses

How you communicate with your manufacturer about your items

How often you visit your manufacturer or the facility where your items are made

Whether your manufacturer has any certifications worth noting (for example: LEED, B Corp, Fair Trade, etc)

What research you have done to confirm that your manufacturer meets Coastal Collective’s Ethical Expectations.

Please note that if you have not yet produced finished products with your manufacturer, you will still be required to demonstrate knowledge of your manufacturer, investment in your relationship with your manufacturer, and how you have worked with your manufacturer to date.

Responsibility also means researching and following local laws. See our Prohibited Items Policy for more information.

Transparency

“Transparency” means that you honestly and accurately represent yourself, your items, and your business. The Coastal Collective marketplace is built on trust, and buyers come to Coastal Collective to connect with you and your shop.

To demonstrate transparency, you must:

Use your own photographs (not stock photos) and words to describe your items

Complete your About page telling the story of your business, including the names and roles of people who help in your shop to aid in making your items or running your business. See our Seller Handbook for more information on how to write an About page.

And, if you are working with an outside manufacturer for production (please apply here), you must also tell us (privately) the name of your manufacturer(s).

Please rest assured that if we correspond with you about our handmade principles, information shared in private correspondence with Coastal Collective will remain confidential. For sellers approved to work with outside manufacturers, only what you have posted in the public manufacturer section will be displayed on your About page.

We take the integrity of our marketplace very seriously, and from time to time we may contact you to confirm that your shop complies with our handmade principles.

Remember: Our marketplace is built on trust. Providing false, inaccurate, or misleading information in your application may lead to the suspension of your account privileges. We reserve the right to reject partnerships that aren’t in the letter or spirit of Coastal Collective’s policies.

[/ig_item_accordion][ig_item_accordion heading=”Manufacturing Policy” disabled_el=”no” ]

Coastal Collective’s mission is to reimagine commerce in ways that build a more fulfilling and lasting world. By inviting Coastal Collective sellers to connect with responsible manufacturers, we hope to empower sellers who wish to grow their businesses and manufacturers who share our values of authorship, responsibility, and transparency. This Manufacturing Policy explains how sellers and manufacturers may engage with Coastal Collective and with each other while using our services.

1. Coastal Collective Manufacturing

Coastal Collective Manufacturing is a marketplace that helps sellers find and connect directly with manufacturers who commit to certain practices and shared values. We hope to foster responsible and creative partnerships between the designers and manufacturers of goods, to prioritize transparency, and to help our community learn about the unique stories and people behind each item.

A. Joining Coastal Collective Manufacturing

An Coastal Collective manufacturer is anyone (a registered business or otherwise) who offers production services to designers through the Coastal Collective Manufacturing platform. A designer is an Coastal Collective seller who uses Coastal Collective Manufacturing.

To join Coastal Collective Manufacturing as a manufacturer, you must submit an application here. By submitting an application, you’re representing that you have the authority to enter into agreements on behalf of your business and that the information you submitted is accurate. The application asks you to provide basic information such as name, location, size, and degree of subcontracting; and to affirm that you (and any subcontractor you use) commit to operating a safe and just workplace, with transparency and reliable customer service. Approved manufacturers can fill out a profile to showcase their unique expertise, experience, and values.

Currently, only manufacturers located in the US or Canada may participate in Coastal Collective Manufacturing. Manufacturers applying from elsewhere will be added to our waiting list. And for now, manufacturers may only provide production services in the following areas on Coastal Collective Manufacturing: apparel and textiles, machining and fabrication, jewelry and metalwork, and printing.

B. Fees

Coastal Collective does not currently charge any fees to use Coastal Collective Manufacturing. Whether you’re a manufacturer or designer, you are solely responsible for collecting or paying any fees or taxes related to transactions into which you enter.

C. Important Legal Terms

If you enter into an agreement or a transaction with a manufacturer or designer you found through Coastal Collective Manufacturing, you are contracting directly with that person or independent business. Coastal Collective isn’t part of that agreement or transaction, and we’re not responsible for any losses you may suffer in connection with it — or by using Coastal Collective Manufacturing at all.

Just so we’re clear: Coastal Collective doesn’t inspect or endorse any of the designers or manufacturers who use Coastal Collective Manufacturing.

Manufacturers who participate in Coastal Collective Manufacturing self-certify that they operate a safe and just workplace that complies with all relevant laws, but Coastal Collective can’t independently verify those certifications.

So, if you are a designer and use our platform, you’re agreeing to release Coastal Collective from any liability for (a) the actions of any manufacturers, and (b) items produced by any manufacturers, including for product liability. And if you use our platform as a manufacturer, you’re agreeing to release Coastal Collective from any liability for (a) the actions of any designers, (b) designs or materials provided to you by any designers, and (c) items sold by any designers, including liability for product liability.

We encourage designers and manufacturers to communicate with each other directly and frequently to make sure there aren’t any misunderstandings. If you plan to meet in person, please keep these safety tips in mind.

Orders placed with manufacturers are not currently eligible for Coastal Collective’s case system. The orders don’t currently take place through the Coastal Collective Manufacturing platform and we don’t oversee manufacturers or their performance, so we can’t get involved in disputes between designers and manufacturers. But if you are a designer and a manufacturer fails to deliver items they agreed to produce and send, they may be subject to legal action by you. Likewise, if you are a manufacturer, and a designer fails to pay for the items you sent, you may have a legal claim.

We hate to do it, but Coastal Collective reserves the right to deny your access to Coastal Collective Manufacturing for any reason, in our sole discretion, including if you violate this or any of our policies.

D. Manufacturer Commitments

As a manufacturer, you affirm that your business, and any subcontractor you use, complies with all applicable laws, including safety, labor, and employment laws and all applicable environmental regulations. Specifically, you affirm that your business and any subcontractor you use:

Does not use any child labor in any aspect of your work;

Does not use any involuntary labor in any aspect of your work;

Is free of coercion and intimidation against workers;

Is an equal opportunity workplace and does not tolerate discrimination; and

Takes care to minimize impact to workers and the environment, including by a) practicing the safe storage and disposal of chemicals and hazardous waste; and b) providing safety-related education and protective equipment to workers.

From time to time, Coastal Collective may contact you to confirm that your business complies with our policies and values.

E. Respecting Intellectual Property

By using Coastal Collective Manufacturing, you are also subject to Coastal Collective’s Intellectual Property Policy, which is part of our Terms of Use.

For designers, that means you represent that you have all necessary rights to any designs or other intellectual property that you send to a manufacturer for production.

For manufacturers, that means you agree not to produce any items for designers on Coastal Collective Manufacturing if you have notice, or reasonably should know, that the items infringe upon the intellectual property of another party. You also agree to take appropriate steps and follow the law if you receive valid legal notice that the items infringe upon the intellectual property of another party. You agree not to produce any copy or likeness of any of the designs of Coastal Collective designers without their express, written permission.

[/ig_item_accordion][ig_item_accordion heading=”Sell on Coastal App & Reader Policy” disabled_el=”no” ]

The Sell on Coastal Collective mobile application (the “App”) and Sell on Coastal Collective Reader (the “Reader”) enable users to manage their Coastal Collective shops, make sales and accept credit and debit card payments in person — all from their smartphones and tablets. This policy explains your rights and responsibilities when using the App and Reader.

This policy is a part of our Terms of Use. By using the App or the Reader, you’re agreeing to this policy and our Terms of Use.

1. Eligibility

To be eligible to use the App or the Reader, you must be a seller with an active Coastal Collective shop and be registered to use Coastal Collective’s Direct Checkout payment processing service in the United States. All credit and debit card payments made through the App and the Reader are processed through Direct Checkout and by using the App or the Reader, you also agree to the Direct Checkout Policy.

You can download the App here. You can obtain the Reader by submitting a request here or through the App. Coastal Collective reserves the right to limit quantities and to deny anyone access to the Reader. You may only use the App and the Reader to accept payment in the United States.

The Reader will only function with the App and a compatible mobile device. Coastal Collective does not warrant that the App or the Reader will be compatible with your mobile device. Your use of the App or the Reader may be subject to the terms of your agreements with your mobile device manufacturer and your mobile service provider. You agree that Coastal Collective is not liable for your breach of any third party agreement or applicable law in connection with your use of the App or the Reader.

2. Using the Sell on Coastal Collective App

The Sell on Coastal Collective App provides Sellers with access to numerous seller tools, including the ability to manage orders, respond to messages from buyers and create listings for sale. You can also use the App to make sales in person, either from your Coastal Collective Shop inventory or through a “Quick Sale” for items not included in your Coastal Collective Shop inventory. Quick Sales are not subject to listing fees because they will not appear for sale in your Coastal Collective Shop.

All items that you sell or list for sale through the App or Reader must comply with your local laws and Coastal Collective’s Seller Policy (be handmade, vintage or craft supplies). Coastal Collective reserves the right to suspend or terminate a Seller’s account for violations of any laws or Coastal Collective policies. All sales that you make through the App or the Reader will be reflected in the number of sales displayed on your Coastal Collective Shop Info.

3. Accepting In-Person Payments

The App and the Reader accept valid Visa, MasterCard, American Express and Discover branded credit and debit cards (“Cards”) for in-person payments.

To make an in-person sale using a Card, you can swipe a buyer’s Card through the Reader (a “Swiped Transaction”) or manually enter a buyer’s Card number, expiration date and security code on the App (a “Keyed Transaction”). Once a Card is authorized and charged, a payment processing fee is deducted from the total amount charged (including any tax) (the “Sale Amount”) and the remaining funds are credited to your Shop Payment Account. Those funds are subsequently deposited into your designated bank account in accordance with the Direct Checkout Policy.

Sales involving manual entry of a Card number incur a higher credit card processing fee from Coastal Collective’s third-party Card processor.

You may not record or store buyers’ Card numbers, and you may not take Card numbers over the telephone or by any other means in which the Card is not present to make sales through the App.

You can record cash sales through the App by choosing the “Cash” option. Sales made with cash are not subject to a credit card processing fee because the transactions are not processed through Direct Checkout.

4. Security

For security reasons, you must obtain a buyer’s signature on the App to complete all in-person sales using a Card on the App or the Reader. You are also responsible for inspecting a buyer’s photo ID and the signature on the back of a buyer’s Card to verify that the buyer is authorized to use the Card. If you suspect that a buyer is making a fraudulent purchase, decline the sale and contact your local authorities.

After completing an in-person sale, you must present the buyer with the option of receiving an electronic receipt for the transaction through the App.

5. Fees

You agree to pay the following payment processing fees for processing in-person Card payments through the App or the Reader (the “In-Person Payment Processing Fee”):

Swiped Transaction: 2.75% of Sale Amount for Card payments involving a swiped card

Keyed Transaction: 3% of Sale Amount $0.25 For Card payments involving manual entry

The In-Person Payment Processing Fee will be assessed on the total amount charged to the Card, including the cost of the item sold and any applicable tax. The In-Person Payment Processing Fee will be deducted from the total amount charged at the time the payment is processed and will be reflected in your Shop Payment Account.

In-person sales are not subject to Coastal Collective’s standard 3.5% marketplace transaction fee.

You can find more information on Coastal Collective’s fees in the Fees & Payments Policy.

6. Limitation of Liability

In-person sales are not eligible for Coastal Collective’s Seller Protection Program. If you agree to ship an item purchased in person, you do so at your own risk.

Buyers are not eligible to open a case on Coastal Collective for any in-person sales. Buyers are not able to leave reviews for Quick Sales made through the App.

If an in-person Card transaction made through the App or the Reader (a) is disputed, (b) is reversed for any reason by any third-party service provider, including Coastal Collective’s Card processor, or a buyer, or (c) was unauthorized, fraudulent, unlawful, or violated any of Coastal Collective’s terms or policies, the amount of the transaction may be reversed or charged back to your Shop Payment Account (a “Chargeback”).

In the event of a Chargeback, you agree to allow Coastal Collective to recover any amounts due to Coastal Collective resulting from the Chargeback, including any associated fees assessed by Card networks or Coastal Collective’s Card processor, in accordance with the Direct Checkout Policy.

If you are reasonably suspected or found to be engaging in any fraudulent transactions or unlawful activity using the App or the Reader, you also agree that Coastal Collective may decline your transactions, place a hold on your funds, suspend or terminate your accounts with Coastal Collective, and share your information with law enforcement.

The App and the Reader are provided on an “as is” basis. Use of the App and the Reader are at your own risk. To the extent permitted by law, the App and the Reader are provided without warranties of any kind. To the extent permitted by law, in no event shall Coastal Collective be liable for any damages for the loss of revenues, profits, goodwill or data resulting from the use of, unauthorized use of, or inability to use, the App or the Reader.

If the Terms conflict with any other terms, the Terms will control for all issues related to the App and the Reader.

7. Regulatory Compliance

The Reader complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The Reader has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The Reader generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

8. Limited License

Coastal Collective grants you a non-exclusive, non-transferable, non-sublicensable, license to use the App and the Reader in accordance with the Terms. Your use of the foregoing is subject to all applicable restrictions contained in our Terms of Use.

Without limiting any of those terms, you may not (a) modify, decompile or reverse engineer any software or hardware related to the App or the Reader; (b) remove or alter any product identification, trademark, copyright or other notices related to the App or the Reader; (c) use or allow the use of the App or the Reader by or for the benefit of third parties, including by renting, leasing or lending the App or the Reader; or (d) reproduce, sell or distribute the App or the Reader without Coastal Collective’s permission.

[/ig_item_accordion][ig_item_accordion heading=”Seller Referrals Policy” disabled_el=”no” ]

Coastal Collective sellers may receive credits to be used on our website and mobile apps (the “Services”) through Coastal Collective’s referral programs. This Seller Referrals Policy explains the requirements you need to meet in order to receive credits. You may only send referral invitations to friends or individuals who consent to receiving this type of message. You must also comply with any applicable local laws.

This policy is a part of our Terms of Use. By participating in one of Coastal Collective’s referral programs, you’re agreeing to this policy and our Terms of Use.

As an Coastal Collective seller, you can receive credits toward listing items on our marketplace (“Listing Credits”) through Coastal Collective’s Seller Referral Program. To participate, sign in to your Coastal Collective account and follow the directions on the Seller Referral page (www.etsy.com/invites/sell) to invite friends who have not previously registered to sell (“First-Time Sellers”) to become Coastal Collective sellers. Valid invitations must include a unique link generated on the Seller Referral page.

Both you and a First-Time Seller who receives a valid invitation from you will receive Listing Credits from Coastal Collective after the First-Time Seller clicks the unique link from your invitation, opens an Coastal Collective shop and lists an item for sale for the first time.

Listing Credits may only be applied toward fees for listing new items or renewing previously listed items for sale on our website or mobile apps. Listing Credits may not be applied toward a purchase on our marketplace or any previously accrued fees due to Coastal Collective. Should you or the First-Time Seller use Listing Credits to list items that are prohibited by Coastal Collective, the items shall be subject to removal by Coastal Collective at its sole discretion and the redeemed Listing Credits shall not be reinstated. Listing Credits do not expire, but they will be voided within an Coastal Collective account in the event of that account’s closure for any reason.

Credits are not transferable and may not be sold or exchanged for cash. If you or your friends do not comply with this policy, or do not follow the directions on the referral pages or valid invitations, you may not receive the applicable credits, and Coastal Collective will not be liable for any such non-compliance. Invitations may expire.

Participation in the referral programs may be limited to Coastal Collective members located in certain countries or using certain currencies, and is void where prohibited by law. Coastal Collective reserves the right to modify or terminate the referral programs at any time.

Coastal Collective reserves the right to cancel or rescind credits if it determines in its sole discretion that any party has violated this policy or Coastal Collective’s Terms of Use, including through any fraudulent or misleading referral activity (for example, by using multiple identities, email addresses or Coastal Collective accounts, otherwise providing false or misleading information, or conducting any kind of funny business) or if the party’s Coastal Collective account is closed for any reason.

[/ig_item_accordion][ig_item_accordion heading=”Community Policy” disabled_el=”no” ]

Community is at the heart of all we do at Coastal Collective. Coastal Collective members use community features to inspire each other, share knowledge, discuss ideas, and build personal and professional relationships. Community spaces include the Forums, Teams, Seller Handbook, and Treasuries.

This policy is a part of our Terms of Use. By using any of Coastal Collective’s community features, you’re agreeing to this policy and our Terms of Use.

Members who use any of the community features must be over 18 years old. In addition, to make sure that Coastal Collective continues to be a place that’s safe and respectful, the following policies apply to all community spaces:

Respect other members’ privacy. Private or personally identifying information should not be shared in public areas of the site.

Community tools or features may not be used to interfere with another member’s business.

Be respectful towards other members. Community spaces may not be used to publicly disparage a specific member, shop, or item.

Community spaces may not be used to harass other members. Similarly, content posted in community spaces may not promote, support, or glorify hatred.

You may not publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.

Forums

The Forums are divided into different sections, including Questions, Discussions, Bugs, Chitchat, and Promos. Please see this Help article to learn more about how to post in the Forums, including what type of content to post in each section.

Please keep in mind that the Forums are a public space, and that your posts are permanent (unless they are deleted by Coastal Collective for violation of our policies). Your posts may not disparage or violate the privacy rights of another member. Every member is responsible for what they post in the Forums. Forums moderators work to make the Forums a welcoming place for all, and may take certain actions to keep the Forums organized and helpful for everyone.

Teams

Teams is a community feature on Coastal Collective where you can connect with other members. Members use teams to share information about running a local business, get advice from experienced sellers, or gather to socialize. Buyers can browse Teams by theme or location to find items and shops that might interest them.

Teams are self-governing and self-moderating. Every team has one captain, and the captain may appoint one or more leader(s) to help run the team. A team may also have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team’s charter.

By using Coastal Collective’s Teams feature, you acknowledge that:

Coastal Collective is not responsible for or involved in a team’s membership policies, dues, finances, or any other actions.

Team forums may not be used to demonstrate or discuss disputes with other members or with Coastal Collective.

A team may not use mature, profane, or racist language or images in the team’s name, banner, or logo.

A team may not be used for the sole purpose of redirecting traffic to another web location. Coastal Collective reserves the right to refuse links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites, or other products is not allowed.

Any use of the term “Coastal Collective,” other Coastal Collective Trademarks or similar marks must comply with Coastal Collective’s Trademark Policies.

Team moderation is the responsibility of the Team Captain. Team forums are subject to this Community Policy.

Coastal Collective staff will not monitor third-party forums or other independent team sites.

Coastal Collective will not mediate disputes between teams and outside parties, nor disputes between teams or team members.

If a team chooses to use a dedicated item listing tag (also called a “team tag”), it must contain the word “team.” Coastal Collective will not mediate disputes regarding use of team tags on item listings.

Read more about Teams in this Help article. Coastal Collective reserves the right to remove a team at any time for any reason.

Treasuries

Treasuries are member-curated lists of items for sale on Coastal Collective. Treasuries may not be used for self-promotion or to discuss or disparage an individual member or shop. As a curator, you may delete comments at your discretion. Coastal Collective reserves the right to remove Treasury lists at any time. Read more about how to create a Treasury in this Help article.

[/ig_item_accordion][ig_item_accordion heading=”Fees & Payments Policy” disabled_el=”no” ]

Sellers may be charged for using some of Coastal Collective’s services. This Fees & Payments Policy explains your fees, bills, and taxes and how to pay them.

This policy is a part of our Terms of Use. By opening an Coastal Collective shop, you’re agreeing to this policy and our Terms of Use.

1. Types of Fees

2. Fee Avoidance

3. Paying Your Coastal Collective Bill

4. Direct Checkout

5. Taxes

6. Gift Cards

1. Types of Fees

Sellers may be required to pay the following types of fees:

Listing Fees

You will be charged a listing fee of $0.20 USD for each item that you list for sale on Coastal Collective’s website or mobile apps. You will only be charged a listing fee for creating or renewing a listing; there is no fee for editing a listing. You will be charged a listing fee whether or not the listed items sells, unless you create a private listing, in which case you will only be charged the listing fee when the private listing is sold. Listings expire after four months. If you list multiple quantities of the same item, the initial listing fee will be $0.20, and the listing will be automatically renewed at $0.20 after each of the items sells. You can read more about fees for multiple listings in this Help article. Listing fees will appear on your Coastal Collective bill. It’s important to note that listing fees are non-refundable.

Auto-renew. You may choose to enable Coastal Collective’s automatic renewals feature. The listings you select for automatic renewal will automatically renew at the end of each four-month listing period and you will be charged the listing fee of $0.20 for each of these listings until you cancel automatic renewals. You may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Listings Manager. Once you cancel, you will only be charged for the current listing period.

Transaction Fees

When you make a sale through Coastal Collective, you will be charged a transaction fee of 3.5% of the item price. This percentage does not apply to the shipping cost or tax. Transaction fees will appear on your Coastal Collective bill.

Payment Processing Fees

Online Sales. Eligible Coastal Collective Shops may use Coastal Collective’s Direct Checkout service to accept certain payments through Coastal Collective (learn more about Direct Checkout below). Coastal Collective charges a payment processing fee for processing each transaction through Direct Checkout. Payment processing fees vary based on the location of your bank account. See the Direct Checkout Policy to find payment processing fees by country. This fee is assessed on the total amount of the sale, including tax and shipping. Unlike other fees, the payment processing fee is deducted from the transaction amount as the funds become available for deposit. Payment processing fees will be reflected in your Shop Payment Account, rather than on your Coastal Collective bill.

In-Person Sales (US sellers only). For information on payment processing fees for in-person sales made through the Sell on Coastal Collective mobile app and the Sell on Coastal Collective Reader, please see the Sell on Coastal Collective App & Reader Policy.

Advertising Fees

If you purchase an ad (which we call a Promoted Listing) through Coastal Collective, you will be charged separate advertising fees. Advertising fees vary by opportunity and will be clearly outlined before you commit to purchasing an ad. You will be able to determine a daily advertising budget, and Coastal Collective will not charge you more than your daily budget. Please see the Advertising Policy for more details. Advertising fees will appear on your Coastal Collective bill.

Shipping Fees

Coastal Collective offers sellers based in the United States and Canada the ability to purchase shipping labels to fulfill their orders through USPS and Canada Post, respectively. The cost of the shipping label will depend on the origin and destination and weight and size of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. Sellers who purchase shipping labels may also purchase parcel insurance through licensed insurance carriers. You must accept Direct Checkout or PayPal as payment methods to purchase shipping labels through Coastal Collective. Shipping fees will appear on your Coastal Collective bill.

For more information, see the Shipping Policy.

Wholesale Fees.

Sellers who participate on Coastal Collective’s Wholesale platform are subject to a non-refundable $100 joining fee, which is added to your Coastal Collective bill upon your acceptance to Coastal Collective Wholesale. All sales made on Coastal Collective Wholesale incur the standard transaction fee of 3.5% of the wholesale price (excluding taxes and shipping costs). For more information, please see the Wholesale Seller Policy. Wholesale fees will appear on your Coastal Collective bill.

Digital VAT (Value-Added Tax) Fees

Under European Union law, when you sell a digital item that is downloaded automatically to a buyer living in the EU, VAT (a value-added tax) must be collected based upon the rate that is charged in the country where the buyer is located. To make this convenient for you, Coastal Collective will automatically increase the amount charged to the buyer of the digital item to collect the correct amount of VAT, and Coastal Collective will remit the VAT to the tax authorities. The amount will depend on the buyer’s country of residence.

If the sale was made through Direct Checkout, Coastal Collective will collect the VAT amount from the buyer and pay the VAT to the relevant tax authority and you will not have to take any further action.

If the sale was not made through Direct Checkout, you will receive the additional amount paid by the buyer for VAT and you will need to pay that amount to Coastal Collective, so that we can pay the relevant tax authorities. The VAT amounts will appear on your Coastal Collective bill each month.

Important legal note: solely for VAT purposes, when you sell a digital item to an EU buyer, you are legally supplying the item to Coastal Collective, Coastal Collective will supply the digital item to the buyer, and the buyer will be treated as a consumer.

You can learn more about VAT for digital items in this Help article.

Currency Conversion

All fees that appear on your Coastal Collective bill are in US Dollars. If you list items in a currency other than US Dollars, your item price will be converted to US Dollars solely for purposes of calculating the transaction fee.

To avoid incurring foreign exchange charges, Coastal Collective recommends you list your items in the same currency as your bank account. Buyers will see the items in the currency of their choosing. If you decide to list in a currency other than that of your bank account, you will be charged 2.5% over the current market rate to send funds to your bank account. Learn more about currency conversion here. Currency conversion is handled automatically by our payment processing service and further described in our Direct Checkout Policy.

2. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Coastal Collective. This includes, for example, encouraging buyers to purchase an item in your Coastal Collective Shop through another venue. The price stated in each listing description must be an accurate representation of the sale. Sellers may not charge excessive shipping fees. Sellers may not alter the item’s price after a sale for the purpose of avoiding Coastal Collective transaction fees, misrepresent the item’s location, or use another user’s account without permission.

You can find other examples of fee avoidance in this Help article.

3. Paying your Coastal Collective Bill

Coastal Collective will send you a bill at the beginning of each month. The Coastal Collective bill will detail the amount due for the prior month’s fees and services. You are responsible for paying your Coastal Collective bill in full within 15 days of the date of the invoice, or the account will be considered past due. You can learn more about paying your Coastal Collective bill in this Help article.

Sellers may pay their Coastal Collective bill manually by credit card, debit card, PayPal or by using their Shop Payment Account balance. US sellers may also enroll in AutoBilling, Coastal Collective’s automatic bill payment option.

AutoBilling (US Sellers only)

By enrolling in Coastal Collective’s AutoBilling automatic payment plan, your fees will be charged to the credit card you have on file. To use the plan, you agree to the following terms.

A. You authorize Coastal Collective to keep your payment card information on file and to charge the card on file on the first day of each calendar month for the previous month’s outstanding charges, and at any time the balance of fees reaches the designated fee threshold for your account. Upon enrollment, Coastal Collective will charge the card on file with your current balance.

B. When your card account is debited, Coastal Collective will send you an email with the amount charged. You can also review this information by accessing your account on the Coastal Collective site.

C. If your card account on file with us is closed or the account number is changed, or if, for any reason, a charge is rejected by your card issuer, you must update your card information or add a new card number in your Coastal Collective account. If your charge is refused by the issuer for any reason, you may be subject to penalties such as the suspension of your account privileges and/or termination, and you are not released from your obligation to pay your bill by some other means. Your authorization applies to any successor or replacement card you or your card issuer provides.

D. You may cancel AutoBilling and change to manual billing by updating your billing setting in your Coastal Collective account. Coastal Collective requires a reasonable period of time to act after we receive your notice. This means that an additional automatic payment may be made to your card account while we are processing your request.

E. Suspended or terminated members remain obligated to pay Coastal Collective for all unpaid fees.

For more information on AutoBilling, please see this Help article.

4. Direct Checkout

Coastal Collective’s Direct Checkout service enables sellers to accept various forms of payment in their local currencies while using Coastal Collective’s services. Sellers registered for Direct Checkout can accept payment by credit card, debit card, Coastal Collective gift card, some bank transfer services, Apple Pay and Google Wallet. Only Direct Checkout users in the US can use the Sell on Coastal Collective Reader to accept in-person payments.

You can register for Direct Checkout by clicking here. Sellers using Direct Checkout are also subject to the Direct Checkout Policy.

5. Taxes

You are responsible for collecting and paying any taxes associated with using and making sales through Coastal Collective’s services.

US sellers can learn about collecting sales tax in this Help article. Coastal Collective will issue 1099-K forms to certain sellers in the United States to comply with IRS requirements. You can learn more in this Help article.

To learn more about VAT in the European Union, please see this Help article. For digital items sold to buyers in the EU, Coastal Collective will help you collect and remit VAT as described above.

6. Gift Cards

If you are registered to use Direct Checkout, you may accept payment by Coastal Collective Gift Cards. Coastal Collective Gift Cards are subject to the Coastal Collective Gift Card Policy. Coastal Collective also charges the Direct Checkout payment processing fee described above on Coastal Collective Gift Card transactions.

[/ig_item_accordion][ig_item_accordion heading=”Intellectual Property Policy” disabled_el=”no” ]

As a venue for artists, designers, and makers, Coastal Collective takes intellectual property rights very seriously. We comply with intellectual property laws and industry best practices in order to maintain the integrity of our creative marketplace. This Intellectual Property Policy explains how we address allegations of infringement, how authorized parties can submit proper notices of infringement regarding content on our marketplace, and how Coastal Collective sellers can respond when their listings or shops are affected by a notice.

This policy is a part of our Terms of Use.

Read Coastal Collective’s Intellectual Property Policy

Reporting

If you would like to submit a notification of alleged infringement, counter a notice of copyright infringement submitted against you, or withdraw a notification of infringement that you submitted, please refer to the following information.

Report infringement on Coastal Collective

Use this form to provide a notice of claimed infringement to Coastal Collective.

Submit a DMCA counter notice

Use this information to counter a copyright infringement notice submitted against you.

Withdraw a notification of infringement you’ve submitted

Use this information to withdraw an infringement notice you’ve submitted to Coastal Collective.

Learning

If material was removed from your shop due to a notification of infringement or if you would like to learn more about intellectual property issues in general, please refer to the following information.

Support for intellectual property issues

Frequently asked questions about having material removed due to a notice of infringement.

Copyrighting and protecting your work

General information about intellectual property rights.

Seller Handbook articles on legal topics 

Demystifying intellectual property law and other legal issues.

Q&A with Coastal Collective’s Legal Support admin

Our Legal Support Team addresses common questions about Coastal Collective’s Intellectual Property Policy.

Coastal Collective’s Trademark Policy

Guidelines for the use of Coastal Collective’s trademarks.

Policy

Coastal Collective adopted this intellectual property policy in accordance with industry best practices, general U.S. intellectual property laws, and the Digital Millennium Copyright Act.

Notices of Intellectual Property Infringement

Coastal Collective strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material. When Coastal Collective removes or disables access in response to a notice, Coastal Collective makes a reasonable attempt to contact the allegedly infringing party, provide information about the notice and removal, and, in cases of alleged copyright infringement, provide information about counter notification. Coastal Collective may also provide a copy of the notice to the allegedly infringing party.

Counter Notification

If Coastal Collective receives a DMCA counter notification, the removed material may be replaced or access to it may be restored 10 business days after receipt of the counter notice, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs Coastal Collective of this action. Coastal Collective sends a copy of the counter notice to the original complaining party.

Repeat Infringement

Coastal Collective terminates account privileges of members that are subject to repeat notices of intellectual property infringement in appropriate circumstances and at Coastal Collective’s discretion.

Please use this form to provide notice of claimed infringement to Coastal Collective’s designated agent. If you are not able to use the reporting form, please see these requirements.

[/ig_item_accordion][ig_item_accordion heading=”Prohibited Items Policy” disabled_el=”no” ]

Coastal Collective is not a curated marketplace. However, for a variety of reasons, we prohibit certain types of items from the Coastal Collective marketplace. Some items present legal risks to our community; others are inconsistent with our values, are harmful to our members, or simply are not in the spirit of Coastal Collective. This policy explains what is prohibited or restricted on Coastal Collective.

This policy is a part of our Terms of Use. By opening an Coastal Collective shop, you’re agreeing to this policy and our Terms of Use.

The following types of items are prohibited or restricted on Coastal Collective:

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drug Claims

2. Animals and Certain Animal Products

3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons

4. Hate Items: Items that Promote, Support, or Glorify Hatred

5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items

6. Internationally Regulated Items

7. Pornography and Mature Content

8. Violent Items: Items that Promote, Support, or Glorify Violence

Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best for our community. Because we are a creative community, we err on the side of freedom of expression. We also tend to allow items that have educational, historical, or artistic value, but we know that even those items are subject to a variety of valid and sometimes conflicting interpretations and emotional responses.

Art and history can be provocative, emotional, and divisive. There are some topics on which we may never reach a consensus as a community, and that is okay. In the words of Joyce Carol Oates, “art should not be comforting; for comfort, we have mass entertainment and one another. Art should provoke, disturb, arouse our emotions, expand our sympathies in directions we may not anticipate and may not even wish.”

In order to help provide clarity and insight into our policy making process, we have included the rationale behind our decisions and details about how they will be enforced, including some representative examples below of what is allowed on Coastal Collective.

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drug Claims

Alcohol and drugs are prohibited on Coastal Collective. These substances face serious legal restrictions and in many cases are considered controlled substances under applicable law. Our policy also applies to other substances that have or claim to have an intoxicating or healing effect. Possible legal restrictions aside, these substances simply are not in the spirit of Coastal Collective and we therefore do not allow them.

More Details:

The following are examples of items that may not be sold on Coastal Collective:

Alcohol

Tobacco products, smokeable products, e-cigarettes, and e-liquid.

Drugs and certain intoxicating herbal substances, including substances used for recreational and medicinal purposes, regardless of their legality.

Drug paraphernalia, including, for example: items with a carburetor; slides and/or items with a slide; bongs and bubblers; vaporizers and their components.

Medical drugs or listings that contain medical drug claims. Medical Drug claims are statements that claim a causal relationship between a substance and the prevention, healing, or treatment of a physical condition or disease. A listing must not make such claims in the presentation of an item, including the title, description, tags, or images in the listing.

Examples of What is Allowed:

Beer brewing kits

Beer brewing kits

Baked goods containing alcohol

Rum cake

Example: Mini Baba au Rum Cake

Hookahs

Vintage hookah

Example: Vintage Hookah

Tobacco pipes

Tobacco pipe

Empty alcohol bottles and items made from them

Wine bottle tray

Example: Wine Bottle Serving Tray

Resources: Small Business Assistance from the Federal Drug Administration; U.S. FDA and FTC for information about medical drug claims; US Bureau of Alcohol, Tobacco, Firearms and Explosives

2. Animals and Certain Animal Products

Certain animal products are highly regulated and due to the risk of harm to live, companion, or endangered animals, are not in in the spirit of Coastal Collective.

More Details:

The following are examples of animal products that may not be sold on Coastal Collective:

Live Animals

Items derived from or created using any animal species designated as threatened or endangered by the US Endangered Species Act, including the following animals and all subspecies: Alligator; Bear; Cheetah; Chimpanzee; Chinchilla; Elkhorn and Staghorn Coral; Cougar; Eagle; Elephant; Gorilla; Jaguar; Lemur; Leopard; Lion; Lynx; Monkey; Ocelot; Rhinoceros; Seal; Sea-lion; Tiger; Wallaby; Whale; Zebra

Items made from cat and dog parts or pelts as defined by US Federal Law.

Ivory or bones from ivory-producing animals such as whales or elephants are also prohibited, including tusks, elk ivory, fossilized ivory, and wooly mammoth ivory.

Items made from human remains, except for teeth and hair.

Examples of What is Allowed:

Authentic crafts made by Alaskan Natives if they are exempt under Section 10e of the US Endangered Species Act.

Alaskan native seal skin boots

Example: Alaskan Native Seal Skin Boots

Non-Ivory Animal Bones and Antlers

Snake bone necklace

Example: Snake Bone Necklace

Leather Goods

Leather bag

Example: Leather Bag

Textiles Made from Animal Hair

Authentic mohair scarf

Example: Authentic Mohair Scarf

Human Teeth or Hair

Mini bottle with human hair

Example: Mini Bottle with Human Hair

Resources: Endangered Species Act; Prohibition on Importation of Dog and Cat Fur Products

We expect all of our members to follow their local laws. If you are shipping items across international borders you should also consult CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) for specific information about importing and exporting items that may be threatened due to the nature of this trade. If you sell products containing feathers, you should also consult the Migratory Bird Treaty Act.

3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons

For safety reasons and due to complex legal regulations surrounding certain items, we ask that our members not sell items that could be considered dangerous.

More details:

Hazardous Materials

Due to the potential harm caused by hazardous materials, as well as complex legal regulations surrounding such materials, including shipping restrictions, hazardous materials are prohibited on Coastal Collective.

While not exhaustive, the following materials are examples of prohibited hazardous materials:

Explosives (fireworks or sparklers)

Flammable items (including liquids or loose matches)

Gases

Radioactive material

Toxic substances (such as poisons)

Recalled Items or Items that Present Unreasonable Risk of Harm

Items that have been recalled by governments or manufacturers are prohibited from being sold on Coastal Collective. A few examples of items that have been recalled are certain vintage Corning Ware percolators, lawn darts, and drop side cribs.

Items that present an unreasonable risk of harm are prohibited, even if they have not been the subject of a recall. This would include, for example, items that present a choking hazard. We generally rely on information from various government agencies to identify these items.

Weapons

Context matters when it comes to defining what is or is not a weapon. When in doubt, it’s safe to assume that we won’t allow any tool or instrument that is intended to be used as a weapon to inflict harm on a person. The following items are generally not allowed on Coastal Collective:

Guns, knives, or other blatant weapons (even if they are vintage)

Imitation weapons that look real or are prohibited by US law

Examples of What is Allowed:

Culinary knives or other knives used as tools (More information on knives is available here.)

Vintage culinary knife

Example: Vintage Kitchen Knives – Collectibles

Letter openers

Letter opener

Toy slingshots

Toy slingshot

Airsoft guns and other non-harmful toy guns (with some restrictions)

Vintage ray gun toy

Example: Vintage Ray Gun – Toy

Resources: Bureau of Alcohol, Tobacco, Firearms and Explosives; FMCSA’s Guide to Complying with Federal Hazardous Materials Regulations; US Federal Government’s Guide to Recalled Items; US Code of Federal Regulations on Imitation Firearms; US Consumer Product Safety Improvement Act (CPSIA); Coastal Collective CPSIA Team; Australian Competition & Consumer Commission’s (ACCC) Product Safety; European Commission’s Consumer Safety; US Consumer Product Safety Commission’s Resellers Guide to Selling Safer Products

4. Hate Items: Items that Promote, Support, or Glorify Hatred

We want Coastal Collective to be a community where people of all backgrounds, nationalities, religions, political affiliations, and even different types of artistic taste and humor feel welcome. Art is incredibly subjective, and what is offensive to one is not necessarily offensive to others. Vintage items can have educational and historical value, but they can also trigger painful memories of tragic events throughout history.

More Details:

Coastal Collective does not allow items or listings that promote, support or glorify hatred toward people or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation (collectively, “protected groups”) or items or content that promote organizations or people with such views.

The following items are not allowed on Coastal Collective:

Items that support or commemorate current or historical hate groups, including propaganda or collectibles. Examples of hate groups include Nazi or Neo-Nazi groups, Ku Klux Klan (KKK) groups, white supremacist groups, misogynist groups, or groups that advocate an anti-gay, anti-immigrant, or Holocaust denial agenda.

Items that contain racial slurs or derogatory terms in reference to protected groups.

Examples of What is Allowed:

We tend to allow items that have educational, historical, or artistic value, but we know that even those items are subject to a variety of valid and sometimes conflicting interpretations. Recognizing that there may be no consensus on their educational, historical, or artistic value, the following items are generally allowed on Coastal Collective:

Vintage Black Americana items, such as “golliwog” dolls (but not newly-created items or PDFs of patterns)

Vintage golliwog doll

Example: Vintage Golliwog Doll – Black Americana History

Religious symbols, including swastikas when used in peaceful or religious context (often in Hinduism, Buddhism, and Jainism)

Vintage Buddhist swastika pendant

Example: Vintage Buddhist Swastika Pendant

Items that use idiomatic expressions that include the word “nazi,” such as “grammar nazi” or “soup nazi”

Grammar

Example: Grammar “Nazi” Print

Items denouncing or mocking groups or historical figures that have a history of organized, targeted violence against protected groups

Photo of anti-Nazi graffiti

Example: Photograph of Anti Nazi Graffiti

Resources: Federal Bureau of Investigation’s webpage on Hate Crimes

5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items

We respect the law and expect Coastal Collective sellers to respect the law as well.

More Details:

Illegal items and items that promote illegal activity, including counterfeit or stolen items, are generally not allowed on Coastal Collective. Neither are certain items that are subject to complex legal regulations or registration systems. Because Coastal Collective is a global company, it’s important to abide by the laws of the markets in which you are selling. What is legal in one country may be illegal in another. All forms of illegal activity are strictly prohibited. In addition, listings may not facilitate or promote illegal acts through images or descriptions.

Additionally, due to complex legal restrictions that vary by location, Coastal Collective does not permit the sale of real estate or motor vehicles (for example: automobiles, motorcycles, boats, travel trailers, etc.).

We require sellers to follow all applicable laws for the items they list. Examples of items which may be subject to regulation include Native American crafts, plants and seeds, and food products.

6. Internationally Regulated Items

Our marketplace provides a direct connection between buyers and sellers around the world. That means that when you enter into a transaction across international borders, you are responsible for complying with international trade restrictions, including restrictions put into place by the US Office of Foreign Assets Control (“OFAC”), regardless of your location.

More Details:

In the United States, the Office of Foreign Assets Control (“OFAC”) at the US Department of the Treasury administers various economic and trade sanctions. These programs prohibit dealing with certain designated persons and targeted countries. Because Coastal Collective is a US-based company, all members who buy and sell on Coastal Collective are subject to these restrictions, even if they live outside the United States. For example, this includes restrictions on:

Transactions involving the countries of Cuba, Iran, Sudan and Syria, or involving any individual or organization located in those countries

Transactions involving any item of Cuban or Syrian origin

Transactions involving Cuban nationals

Imports from North Korea

Transactions involving jadeite or rubies from Burma (Myanmar)

Any transaction or dealing with an individual or entity specifically identified by OFAC, notably those listed on OFAC’s Specially Designated Nationals (“SDN”) List or Foreign Sanctions Evaders (“FSE”) List

Coastal Collective’s policies prohibit our members worldwide from engaging in any transaction that would violate OFAC sanctions. While we attempt to protect our members from unwittingly violating these laws by preventing certain prohibited transactions, it is up to each seller and buyer to ensure that he or she is familiar with—and compliant with—OFAC regulations.

Coastal Collective members can consult the OFAC website for complete information about the various sanctions programs administered by the US Department of the Treasury: http://www.treasury.gov/resource-center/sanctions/Pages/default.aspx

In addition, Coastal Collective members should be aware that other countries may have their own set of trade restrictions, and that certain items may not be allowed for export or import under foreign laws. You should consult the laws of any foreign jurisdiction when contemplating a transaction involving the shipment of goods overseas.

Finally, Coastal Collective members should be aware that third-party payment processors, such as PayPal, may independently monitor transactions for sanctions compliance and may block some transactions as part of their own compliance programs. Coastal Collective has no authority or control over the independent decision-making of these providers.

Examples of What is Allowed:

Items which aren’t from Cuba, but are Cuban style, such as “Cuban shirts”

Cuban style fedora hat

Example: Cuban Style Fedora Hat

Informational materials such as art, books, film, photos, or music

Vintage biography of Fidel Castro

Example: Vintage Biography of Fidel Castro

Jade or rubies which did not originate from or pass through Burma

Mexican jade letter opener

Example: Mexican Jade Letter Opener

Resources: US Office of Foreign Assets Control (OFAC) Sanctions

7. Pornography and Mature Content

As a creative community, we tend to be fairly liberal about what we allow on Coastal Collective, but we draw the line at pornography. Beyond that, we restrict mature content so that people who are offended by this kind of material don’t have to see it. If you are selling mature content, we ask that you understand that there are differing sensibilities around the world and that you try to be respectful.

More Details:

Pornography of any sort is prohibited on Coastal Collective, whereas mature content is restricted.

Although pornography can be difficult to define, an item generally qualifies as pornography when it is a particularly extreme or explicit version of mature content.

We define mature content as depictions of male or female genitalia, sexual activity or content, profane language, violent images (within reason; see also Violent Items), and explicit types or representations of taxidermy.

Mature content must be properly listed and tagged as such. Not all nudity is considered mature, and examples of non-mature nudity are listed below. If you find yourself questioning whether your item is mature, then it is likely a good idea to assume that it is mature content, and you should label it as such.

When deciding whether mature content crosses over the threshold into pornography, we take into consideration how realistically mature image or images are portrayed, and the explicitness of depictions of sexual activity or content.

Examples of What is Allowed, Without Restriction:

Non-pornographic nude photography and depictions of breasts

Authentic tribal photograph

Example: Authentic Tribal Photograph

Non-pornographic depictions of buttocks

Fine art photograph of a nude man

Example: Fine Art Photograph of Nude Man

Abstracted or cartoonish depictions, within reason

Cartoon men and women nude print

Example: Cartoon Men and Women Nude Print

Examples of What is Allowed, if Properly Marked as Mature:

Mature language

Violent images (within reason; see also Violent Items)

Sexual wellness items, such as dildos, vibrators, and BDSM items

Resources: Coastal Collective Seller Handbook Guide to Editing Mature Images; Coastal Collective Help Content on Listing Mature Content Correctly

8. Violent Items: Items that Promote, Support, or Glorify Violence

We want Coastal Collective to be a safe place for everyone. While violent content can be a legitimate part of historical, educational, or artistic expression, it should never be used to promote or glorify violent acts against others.

More Details:

We do not allow Items or listings that promote, support or glorify acts of violence or harm towards self or others, including credible threats of harm or violence towards self or others.

The following items are not allowed on Coastal Collective:

Items that glorify human suffering or tragedies, including items that commemorate or honor serial killers

Items that attempt to exploit natural disasters or human tragedies

Items that encourage, glorify, or celebrate acts of violence against individuals or groups

Items that encourage self-mutilation, starvation, or other self-harm

Examples of What is Allowed:

Fictional literary or art work (such as zombies, vampires, or other fictional works that tend to contain violence)

Real Looking Zombie Photo

Example: Real Looking Zombie Photo

Items that have educational, historical, or artistic value

Real Photograph of a Protest in Ukraine

Example: Real Photograph of a Protest in Ukraine

Items that show support or bring awareness to those at risk of self harm, including those with eating disorders

Suicide Awareness Poster

Example: Suicide Awareness Poster

BDSM items (See Pornography and Mature Content for additional information)

BDSM Ball Gag & Whip

Example: BDSM Ball Gag & Whip

We hope these guidelines are helpful, but we cannot catalog every permitted or prohibited item. We reserve the right to remove listings that we determine are not within the spirit of Coastal Collective. Such listings will be removed from the site, and the member’s selling privileges may be suspended and/or terminated.

If you see something on Coastal Collective that appears to violate these rules, you can report it to us. At the bottom of a listing page, you can click Report this item to Coastal Collective. To report copyright or intellectual property infringement, please follow the instructions in Coastal Collective’s Intellectual Property Policy.

For all other reports, or for any questions, please contact Coastal Collective Support.

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Coastal Collective’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Coastal Collective will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Coastal Collective shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.

This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

1. Seller Eligibility Requirements

2. Order Eligibility Requirements

3. Items and Transactions Not Eligible

4. Seller Protection Benefits

1. Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

A. Keep your shop in good standing (that means you’re not violating any of Coastal Collective’s policies).

B. Enroll in Coastal Collective’s payment platform, Direct Checkout.

C. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Coastal Collective’s policies, as well as your local laws.

D. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!

E. Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn’t great).

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Coastal Collective’s Seller Protection:

A. Ship your order according to the processing time or ship-by date you listed.

B. Ship the order to the address listed on the Coastal Collective receipt or sent to you through Coastal Collective Conversations.

C. Mark the order as shipped after you send it out. If you use Coastal Collective Shipping Labels, the order will automatically be marked as shipped (if you don’t use Coastal Collective Shipping Labels, give them a try… they make shipping a snap!).

D. Provide valid proof of shipping and, for items shipped within the US, proof of delivery. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.

E. Use Direct Checkout to receive payment for the order.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

A. Items purchased in person via the Sell on Coastal Collective app.

B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).

C. Transactions processed outside of Direct Checkout, for example, through standalone PayPal or a personal check.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Coastal Collective will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 7 calendar days. If a chargeback is filed against you, we’ll need you to respond to any inquiries from Coastal Collective within 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.

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Coastal Collective offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Coastal Collective’s shipping labels services.

This policy is a part of our Terms of Use. By opening an Coastal Collective shop, you’re agreeing to this policy and our Terms of Use.

1. Shipping Your Items

2. Coastal Collective Shipping Labels

3. Shipping Insurance

4. Fees

5. API

1. Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, remember that you’re responsible for buyers’ customer service experience. By selling on Coastal Collective, you agree to:

A. Provide an accurate “ships from” address.

B. Specify your shipping costs and processing time in your listings.

C. Ship items promptly after they are sold. Items must be shipped no later than within 30 days of purchase unless otherwise specified in your processing time or agreed upon with the buyer through Conversations.

D. Comply with all local and international shipping and customs regulations. For more information on international shipping using USPS, please see this Help article. For more information on international shipping using Canada Post, please see this Help article. If you are shipping to buyers in the European Union, please see this Help article on the EU Directive on Consumer Rights.

E. Ship to the address listed on the Coastal Collective receipt (or verified by the US Postal Service for US addresses) or sent to you by the buyer through an Coastal Collective Conversation.

F. Mark the order as shipped when you ship it, or use an Coastal Collective Shipping Label, which automatically marks your order as shipped. You may only mark an order as shipped when you actually ship an order to a buyer. Your buyer will receive an Coastal Collective Shipping Notification when your order is marked as shipped.

G. Charge an accurate and appropriate amount for shipping. If you’re a seller in the US and would like to have shipping costs automatically calculated for you, you may use calculated shipping.

By entering tracking information on Coastal Collective, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier. This information will be used to provide tracking information to you and your buyer directly on Coastal Collective.

In the unlikely event an order does not go as planned, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped to the address provided by the buyer (or verified via USPS address verification). If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Coastal Collective’s case system.

Through our Seller Protection Program, Coastal Collective offers protection to sellers who meet our Seller Protection Program requirements. Read more about the benefits of Coastal Collective’s Seller Protection Program here. Read more about what is required to qualify for Seller Protection here.

2. Coastal Collective Shipping Labels

Sellers in the United States and Canada and who accept Direct Checkout or PayPal as a payment method are able to use Coastal Collective Shipping Labels.

By using Coastal Collective Shipping Labels, you acknowledge that:

A. All shipping labels must be associated with corresponding Coastal Collective orders.

B. Shipping labels may not be transferred or sold to a third party.

C. Each shop has a designated bill limit for creating shipping labels. If you reach your bill limit, you must pay your bill before you can create another label. Bill limits are based on recent bill history. Read more about our bills in our Fees & Payments Policy here.

USPS Labels

US sellers can purchase United States Postal Service (USPS) postage on Coastal Collective to fulfill their orders. Use of USPS postage is subject to applicable USPS rules.

Sellers may submit a request to cancel USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. Refunds are processed and either approved or denied by the USPS. Coastal Collective will notify sellers once a request is approved or denied. For more information on requesting a cancellation and refund, please see this Help article.

For more information on how to use USPS postage, please see this Help article.

Canada Post Labels

Use of Canada Post postage is subject to applicable Canada Post rules.

Sellers may request a refund for Canada Post postage if it is less than 15 days old and has not been used to ship a package. Refunds are processed and either approved or denied by Canada Post. Coastal Collective will notify sellers once a request is approved or denied. For more information on how to get a refund for a Canada Post shipping label, please see this Help article.

For more information on how to use Canada Post postage, please see this Help article.

Coastal Collective reserves the right to remove your access to Shipping Labels at any time for any reason.

3. Shipping Insurance

U-PIC Insurance

You may purchase parcel insurance from U-PIC Insurance Services for packages that are shipped using USPS Coastal Collective Shipping Labels. If you choose to purchase insurance for your USPS Coastal Collective Shipping Labels, you agree to the U-PIC Coverage and Rules (note that the restriction on shipping original art and fine art in the U-PIC Coverage and Rules does not apply to Coastal Collective sellers).

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post Coastal Collective Shipping Labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post. Please see this Help article for more information about filing a claim with Canada Post.

4. Fees

The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase.

If you purchase USPS postage, the cost of each shipping label will appear on your Coastal Collective bill as “USPS Shipping Label,” and will include the shipping label number.

If you purchase U-PIC parcel insurance, the cost of insurance will appear separately on your bill as “U-PIC Parcel Insurance,” and will include the shipping label number.

If you purchase Canada Post postage, the cost of each shipping label and label-related fees will appear on your Coastal Collective bill as “Canada Post Shipping Label and Fees.” Applicable taxes will appear on your bill as “Canada Post Shipping Label Taxes.” If you choose to purchase Canada Post insurance coverage on Coastal Collective, the cost will appear separately on your bill as “Canada Post Coverage.” All applicable costs, fees, and taxes will contain the relevant shipping label number. When you purchase a label, the fees will appear in CAD. When reviewing the total cost summary, your label purchases will show in both CAD and USD. All final label charges will be listed on your Coastal Collective bill in USD.

Shipping fees will appear on your Coastal Collective bill.

5. API

Third-parties using Coastal Collective’s API are subject to our API Policy.

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