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Your rights and obligations as a buyer on Coastal Collective
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Community is at the heart of all we do at Coastal Collective. Coastal Collective members use community features to inspire each other, share knowledge, discuss ideas, and build personal and professional relationships. Community spaces include the Forums, Teams, Seller Handbook, and Treasuries.
Members who use any of the community features must be over 18 years old. In addition, to make sure that Coastal Collective continues to be a place that’s safe and respectful, the following policies apply to all community spaces:
Respect other members’ privacy. Private or personally identifying information should not be shared in public areas of the site.
Community tools or features may not be used to interfere with another member’s business.
Be respectful towards other members. Community spaces may not be used to publicly disparage a specific member, shop, or item.
Community spaces may not be used to harass other members. Similarly, content posted in community spaces may not promote, support, or glorify hatred.
You may not publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
The Forums are divided into different sections, including Questions, Discussions, Bugs, Chitchat, and Promos. Please see this Help article to learn more about how to post in the Forums, including what type of content to post in each section.
Please keep in mind that the Forums are a public space, and that your posts are permanent (unless they are deleted by Coastal Collective for violation of our policies). Your posts may not disparage or violate the privacy rights of another member. Every member is responsible for what they post in the Forums. Forums moderators work to make the Forums a welcoming place for all, and may take certain actions to keep the Forums organized and helpful for everyone.
Teams is a community feature on Coastal Collective where you can connect with other members. Members use teams to share information about running a local business, get advice from experienced sellers, or gather to socialize. Buyers can browse Teams by theme or location to find items and shops that might interest them.
Teams are self-governing and self-moderating. Every team has one captain, and the captain may appoint one or more leader(s) to help run the team. A team may also have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team’s charter.
By using Coastal Collective’s Teams feature, you acknowledge that:
Coastal Collective is not responsible for or involved in a team’s membership policies, dues, finances, or any other actions.
Team forums may not be used to demonstrate or discuss disputes with other members or with Coastal Collective.
A team may not use mature, profane, or racist language or images in the team’s name, banner, or logo.
A team may not be used for the sole purpose of redirecting traffic to another web location. Coastal Collective reserves the right to refuse links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites, or other products is not allowed.
Any use of the term “Coastal Collective,” other Coastal Collective Trademarks or similar marks must comply with Coastal Collective’s Trademark Policies.
Team moderation is the responsibility of the Team Captain. Team forums are subject to this Community Policy.
Coastal Collective staff will not monitor third-party forums or other independent team sites.
Coastal Collective will not mediate disputes between teams and outside parties, nor disputes between teams or team members.
If a team chooses to use a dedicated item listing tag (also called a “team tag”), it must contain the word “team.” Coastal Collective will not mediate disputes regarding use of team tags on item listings.
Read more about Teams in this Help article. Coastal Collective reserves the right to remove a team at any time for any reason.
Treasuries are member-curated lists of items for sale on Coastal Collective. Treasuries may not be used for self-promotion or to discuss or disparage an individual member or shop. As a curator, you may delete comments at your discretion. Coastal Collective reserves the right to remove Treasury lists at any time. Read more about how to create a Treasury in this Help article.
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Coastal Collective Wholesale is a business-to-business platform that connects artists and designers with retail businesses. This Coastal Collective Wholesale Buyer Policy explains your rights and responsibilities when using Coastal Collective Wholesale.
Qualifying for Coastal Collective Wholesale
1. Qualifying for Coastal Collective Wholesale
Prospective buyers must apply and be approved by Coastal Collective to purchase on the Coastal Collective Wholesale marketplace. Buyers must represent retail businesses and may only make purchases on Coastal Collective Wholesale to resell the purchased items. Buyers must be able to provide a valid Resale Tax ID, VAT, BN, or ABN number for your business. Buyers may only sell purchased items at the business that is represented on their application; false representation is considered a violation of our policies.
Coastal Collective reserves the right to approve or reject any application to join Coastal Collective Wholesale and to refuse service to anyone, for any reason, at any time.
Placing Coastal Collective Wholesale orders outside the Coastal Collective Wholesale purchase order system is considered fee avoidance and may result in the suspension or termination of your account. All orders on Coastal Collective Wholesale must be placed through the Coastal Collective Wholesale purchase order system, unless you are an approved Retail Partner. Please visit this page or contact firstname.lastname@example.org for information about off-site wholesale orders for Retail Partners.
3. Buyer Terms
Buyers agree with the following terms:
You guarantee that you represent a retail business and have the authority to enter into agreements on behalf of that business.
When issued an invoice for an order, you agree to make payment in accordance with the seller’s policies. Non-payment or late payment may result in the suspension or termination of your account and subject you to other collection mechanisms.
You agree to allow sellers and Coastal Collective to contact you via phone, email, or Coastal Collective’s Conversations tool (“Convos”) regarding orders you place. Not responding to inquiries from Coastal Collective within seven (7) calendar days may result in the suspension or termination of your account.
You acknowledge that Buyers may be featured on our Coastal Collective Local platform or in other Coastal Collective Wholesale promotional campaigns from time to time.
Retail Partners also agree to comply with the Retailer Commitments available here.